Customer Resolution Specialist (Contract)

Airbus • Herndon, VA

4d • $26 - $33 • Onsite

About The Position

Satair is seeking a Customer Resolution Specialist to join its team in Herndon, Virginia. The role responds to customer inquiries and processes orders for spare parts for Airbus and competitor aircraft for customers in the Americas region. It supports customer service, order fulfillment, relationship building, and technical inquiries in a fast-paced environment.

The position is temporary and contracted through a third-party vendor, with no specific time period; the assignment may be extended or shortened as needed. The role is primarily onsite, with the physical requirements section specifying 80% onsite and 20% remote. Applicants must be authorized to work in the U.S. without current or future visa sponsorship. The pay range is $26.00–$33.00 per hour, with actual pay varying according to geographic differential, skills, experience, and other relevant factors.

Requirements

• At least 2 years of customer service experience in a fast-paced environment.
• Associate’s degree in Business, Sales Administration, or a related field, or an equivalent combination of education and experience.
• Professional experience, ideally in customer service.
• PC literacy, including intermediate word-processing, spreadsheet, and database skills.
• Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google Suite programs.
• Authorization to work in the U.S. without current or future need for visa sponsorship.

Nice To Haves

• Experience in the aviation industry or a military support environment is highly desirable.
• Basic knowledge of SAP is preferred.

Responsibilities

• Process customer orders, quotations, initial order receipts, order entry, sourcing escalations, backorders, and general logistics for aircraft parts and services.
• Provide information about part availability, cost, sourcing, returns, discrepancies, transportation, and delivery, and follow up to meet customer expectations.
• Build basic customer relationships by highlighting Satair Group services and qualities to encourage customer confidence and business growth.
• Identify alternative solutions and direct customers to appropriate sources for required material to support complete customer service and satisfaction.
• Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
• Respond to technical inquiries using technical documentation and by liaising with technical and engineering departments.
• Carry out other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree