Office Assistant/CSR

Packard Culligan Water • Belleville, IL

5d • $18 - $20

About The Position

Culligan Water is seeking an energetic, positive, tech-savvy Customer Service Representative to support its Belleville location. The role assists customers by phone, email, and in person, communicates with employees, departments, and dealerships, and provides support to help the company exceed customer expectations. The position also coordinates a large administrative and accounting function within the dealership and uses multiple software systems.

Culligan of Belleville is part of the Packard Culligan franchise group, a family-owned company headquartered in Minnetonka, Minnesota, that provides commercial and residential water treatment and filtration products and services. The role includes customer conversations about products and services, general water-quality concerns, payments, invoices, collections, delivery scheduling, and service appointments. Employment is subject to a pre-employment background check, drug screening, and skills assessment upon offer.

Requirements

• High school diploma or equivalent.
• Strong communication skills across phone, email, and in-person interactions.
• Quick problem-solving skills to address customers’ varied needs.
• Strong attention to detail.
• Proficiency in Microsoft Office, data entry, and documentation.
• Ability to work as a team player and maintain a friendly personality.
• Willingness to develop water-treatment expertise through training.
• Successful completion of a pre-employment background check, drug screening, and skills assessment upon offer of employment.

Responsibilities

• Assist customers with requests by phone, email, and in person.
• Communicate with employees, departments, and dealerships to support company-wide goals and customer expectations.
• Discuss products and services, general water-quality issues or concerns, payments, invoices, and collections with customers.
• Schedule deliveries and service appointments.
• Use multiple software systems and coordinate administrative and accounting functions within the dealership.

Benefits

• Career advancement through training and development.
• Competitive base pay plus commission and quarterly and annual employee incentives.
• Medical insurance plans with zero deductible.
• Dental insurance.
• Vision insurance.
• Wellness program with incentives.
• 401(k) with employer match.
• Tuition reimbursement and scholarship opportunities.
• Paid time off.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED