Seasonal Customer Service Representative - New Castle

Alpine Bank•New Castle, CO

5h•Onsite

About The Position

The Customer Service Representative is an entry-level position focused on meeting the needs of Bank customers by providing exceptional customer service. They receive and pay out money, as well as accurately keep records of cash and negotiable instruments involved in the Bank's various transactions. Seasonal CSRs may travel within the region to cover locations in the Colorado River Region. This is a Seasonal, Non-Benefited position.

Requirements

Customer Service oriented individual.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
Basic mathematical and cash handling skills.
Basic keyboard navigation ability.
Understanding and application of banking compliance regulations.
Regular and Reliable on-site attendance is required as an essential function of this position.

Nice To Haves

Proficiency in Microsoft Office products (including Outlook and Word) is preferred.
Bilingual abilities are a plus.
Previous cash handling and/or customer service experience preferred.

Responsibilities

Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE standards).
Uses numerous software applications to accomplish daily tasks with minimal errors.
Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise.
Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
Understands the features and benefits of Alpine Bank consumer and business products and services.
Answers basic customer inquiries and cross-sells when appropriate.
Works effectively in a team-oriented environment.
Follows all bank policies and procedures.
Performs other duties as assigned.