New Customer Representative

Propel Holdings•Toronto, ON

2d•Onsite

About The Position

Propel is a fintech company focused on providing access to credit for consumers underserved by traditional financial institutions. Their AI-driven platform offers a more comprehensive evaluation than traditional credit scores, having already facilitated over one million loans and lines of credit, totaling over one billion dollars. Propel seeks to build a new world of financial opportunity by bringing together bright talent, fostering a culture of entrepreneurship, and measuring success through results and internal growth. They are recognized as one of North America's fastest-growing companies and a Best Place to Work, emphasizing a culture where employees, customers, and shareholders succeed together.

Requirements

High School Diploma or equivalent
Minimum of 1 year of customer service or call center experience in a sales environment
Excellent verbal and written communication skills in English; Spanish is an asset
Good knowledge of Microsoft Office and Internet
Demonstrated ability to thrive in a fast-paced and goal-oriented environment
Ability to meet and exceed daily quotas and targets
Able to prioritize workload, handle high call volumes while maintaining a professional and personable approach
Must be available to work Monday to Friday 8am to 9pm and Weekends 10am to 6pm

Nice To Haves

Spanish language skills

Responsibilities

Handle inbound and outbound calls.
Use multiple web-based applications for investigation and verification.
Review, verify, and update customer’s loan application to determine eligibility.
Answer existing and potential customer inquiries with accuracy and urgency.
Generate new leads through inbound calls from interested applicants and set up new accounts over the phone.
Build customer confidence in the services offered by Propel as a subject matter expert.
Work as a team to obtain individual and team goals.