Customer Service Representative - Temporary/Seasonal

Maricopa County • Phoenix, AZ

1d • Onsite

About The Position

This job posting is reserved for administrative use only and is not an active open job posting. Please do not apply to this posting unless directed by the Maricopa County Human Resources Department. Unsolicited applications submitted for this posting will not be processed. If you have questions regarding this posting, please contact Recruitment & Talent Acquisition Services at 602-506-3755. Looking for a great opportunity to learn about County departments as well as help the community with their questions? Consider applying for the Customer Service Representative - Temporary/Seasonal position at the STAR Contact Center. As the Customer Service Representative - Temporary/Seasonal, you will be the first impression to the citizens of Maricopa County. It will be your knowledge that guides our voters to the answers they need. This is a fantastic entry-level opportunity to learn more about local government operations while making a meaningful impact on your community! Please note that this is a temporary position that will be contracted from June 22nd to November 13th. The mission of the STAR Contact Center is to provide knowledgeable, courteous, and efficient information to all incoming telephone questions to the Recorder, Elections, Assessor, and Treasurer offices and to assist callers who call the County Switchboard. With access to these multiple offices and their data, the Contact Center Representatives can answer nearly every question in a single call. Bilingual agents are also available. The Elections Office is committed to providing voters with accurate information about elections administration in the country’s second-largest voting jurisdiction. Elections are complex and are governed by many state and federal laws and procedures. Learn more about how Maricopa County administers elections, and we are seeking the best and the brightest to join our team!

Requirements

• Customer service experience, clerical experience, or a combination thereof
• High School diploma or GED
• Post-secondary education may substitute for the required experience on a year-for-year basis.

Nice To Haves

• Bilingual in Spanish and English

Responsibilities

• Receive calls that require skilled communication and accurate information based on policies, guidelines, and directives of each agency represented
• Act as a communication facilitator between the public and the contact center management
• Communicate and process information to the Lead or Supervisor when necessary
• Answer incoming phone calls; may have to take and relay messages
• Provide factual information to the public and /or other County employees
• Maintain logs and other forms of information data entry
• Complete and review routine forms and memos, ensuring accuracy and completeness

Benefits

• Work with a greater purpose
• Set hours of 8:00 AM -5:00 PM with a one-hour lunch
• Convenient downtown location accessible by public transportation, with many trendy eateries and entertainment venues nearby
• Opportunities for growth and development within Maricopa County

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees