Temporary Customer Service Representative I

Maravai LifeSciences•San Diego, CA

1d•Onsite

About The Position

Maravai LifeSciences is seeking a Temporary Customer Service Representative I to join their Customer Service team. This role serves as the first point of contact for customers, focusing on delivering exceptional service and building brand loyalty. Key responsibilities include responding to customer inquiries, processing orders, and ensuring accurate documentation according to established procedures. The representative will collaborate with internal teams to fulfill customer needs while upholding TriLink’s mission and values. This is an entry-level position designed to provide a foundational experience for career growth within the Customer Service department.

Requirements

High school diploma or equivalent required
0-2 years of experience in a customer service role, ideally in a manufacturing or life sciences environment.
Strong organizational skills with excellent attention to detail.
Effective communication skills, both written and verbal.
Ability to work collaboratively in a team environment while managing individual tasks independently.
Customer-focused mindset with a proactive approach to problem-solving.
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Nice To Haves

A bachelor's degree in business or a related field is preferred.
Familiarity with ERP and CRM systems (e.g., Oracle/NetSuite, Salesforce) is a plus.

Responsibilities

Serve as the primary contact for customers, addressing inquiries via phone, email, or other communication channels with professionalism and efficiency.
Process customer orders, quotes, and requests accurately and in a timely manner using ERP and CRM systems.
Ensure all customer interactions are documented thoroughly and align with established Standard Operating Procedures (SOPs).
Collaborate with internal departments, including Sales and Shipping, to meet customer scheduling and delivery expectations.
Resolve customer complaints by gathering relevant information and escalating complex issues to the Customer Service Supervisor as needed.
Assist in maintaining and updating customer accounts, ensuring compliance with regulatory standards and internal protocols.
Provide basic product information, answer routine questions, and offer support on order tracking and shipping inquiries.
Support team training initiatives by contributing feedback and participating in process improvement discussions.
Uphold Maravai’s mission and values, demonstrating a commitment to creating positive customer experiences.
Perform other functions and duties as assigned.