Customer Service Representative

Brandt Consolidated, Inc.•Malaga, CA

1d•Hybrid

About The Position

Under the supervision of the Customer Service Manager, the Customer Service Representative provides support to customers and the sales department by performing various duties to ensure customer satisfaction and efficient order processing.

Requirements

2 years of previous order desk/customer service experience required.
Ability to read, comprehend instructions, and memos in English; Ability to carry out detailed written and verbal instructions
Intermediate knowledge in Word, Excel, and Outlook, and the ability and willingness to learn new software applications
Attention to detail at a high level
Self- motivated with the ability to handle multiple tasks accurately and meet deadlines in a fast-paced environment
Ability to build relationships and work well in a team-based environment
Strong customer orientation
Must have high school diploma or equivalent

Nice To Haves

3-5 years of previous order desk/customer service experience is strongly preferred.
Bachelor’s Degree, preferred.
an Associate's degree preferred.

Responsibilities

Provides the best quality experience with courtesy and a professional attitude to maintain customer satisfaction.
Assists customers via telephone, email, or fax regarding product availability, etc.
Correctly enters customer orders into the system.
Transmits or emails Bills of Lading and pick tickets of customer orders to warehouses for shipping.
Notifies customers when back orders will be available.
Communicates with purchasing and production regarding low inventories and product needs for customer shipments.
Tracks orders for timely shipments and customer pickups.
Keeps order desk price books updated for customer pricing.
Reviews pricing and generates customer invoices.
Processes credits, rebills, returns, etc.
Coordinates with Accounts Receivable to contact delinquent account holders to request payment.
Researches customer discrepancies and past-due amounts with the assistance of Accounts Receivable; Contacts delinquent account holders to request payment.
Other duties as assigned.