Customer Service Representative

TRE Industries dba ProHealth • Pace, FL

1d • Onsite

About The Position

ProHealth is seeking a highly motivated, dependable, and professional Customer Service Representative to join our in-person team at headquarters. This individual will be a key part of our day-to-day operations, helping to ensure a smooth and positive experience for patients and staff alike. If you're passionate about healthcare, thrive under pressure, and love problem-solving, this is the opportunity for you.

Requirements

• High school diploma or equivalent required.
• Minimum 1 year of customer service or administrative experience (healthcare experience preferred).
• Strong phone etiquette and verbal communication skills.
• Ability to stay calm and solution-focused under pressure.
• Solid organizational and multitasking abilities.
• Tech-savvy with comfort using phone systems, email, and office tools.
• Friendly, positive, and team-oriented attitude.
• Reliable transportation and punctuality for in-person work required.

Nice To Haves

• healthcare experience preferred

Responsibilities

• Serve as the first point of contact for patients and partners by answering high-volume incoming calls with professionalism and empathy.
• Promptly return voicemails and ensure all inquiries are followed up on thoroughly and accurately.
• Handle patient questions, concerns, and scheduling needs or route them to the appropriate team members.
• Assist with daily administrative tasks at headquarters including data entry, mail handling, filing, supply organization, and general office support.
• Provide real-time support to our clinics and departments, helping keep day-to-day operations running smoothly.
• Multitask effectively in a fast-paced environment while maintaining attention to detail and excellent communication.
• Ensure every patient and partner receives top-tier service, reflecting ProHealth’s mission and values.

Benefits

• Access to clinics for primary care of employee and immediate family in household
• Employer contributory retirement plan
• full access to clinic and lab services (at cost)
• healthcare
• vision
• dental
• life insurance
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED