Customer Service Representative

Bill Pearce Motors•Reno, NV

27d•Onsite

About The Position

At Bill Pearce Motors, we believe exceptional customer service starts with exceptional people. We are looking for a friendly, motivated, and customer-focused individual to join our Service Call Center team as a Customer Service Representative. In this role, you will be the first point of contact for many of our valued customers, helping them schedule service appointments, answer questions, and ensure they receive the outstanding experience that Bill Pearce Motors is known for.

Requirements

High school diploma or equivalent
Minimum of 1-2 years of experience in customer service, preferably in the auto industry.
Strong verbal and written communication skills
Positive attitude and a genuine passion for helping people
Excellent organizational and problem-solving abilities
Comfortable using Google Workspace and other computer applications
Ability to multitask and work in a fast-paced environment
Dependable, professional, and team-oriented
Ability to pass a background check and drug screening

Responsibilities

Serve as a welcoming and professional point of contact for customers via phone, email, and other communication channels
Assist customers with scheduling service appointments and answering questions regarding their vehicle's maintenance needs
Provide prompt, accurate, and courteous responses to customer inquiries
Build positive relationships with customers and help create an exceptional service experience
Work closely with service advisors and other departments to ensure customer needs are met efficiently
Maintain detailed and accurate records of customer interactions and appointments
Help promote customer satisfaction and loyalty through outstanding communication and follow-up