Customer Service Representative
Outlier•Toronto, ON
•CA$0 - CA$19•Onsite
About The Position
Passport Health is North America's largest provider of travel medicine and immunization services, with 300+ clinics across the U.S. and Canada. Our team prepares travelers for safe, healthy journeys by protecting them from vaccine-preventable diseases worldwide. This role blends customer support and sales - helping clients get accurate guidance, scheduled quickly, and feeling confident before they travel. Travelers are booking vaccines, prescriptions, and documentation on tight timelines, and you'll make sure they get the care they need.
Requirements
- Previous customer service, sales, or call center experience
- Sales-oriented mindset with a track record of meeting goals
- Strong verbal and written communication skills
- Comfortable using Google Suite and learning new systems
- Bilingual English/French required
- Reliable, punctual, and calm under pressure
- Ability to work in-person at our Downtown Toronto office
Responsibilities
- Serve as the first point of contact for clients via inbound phone calls
- Gather key travel details including destination, departure dates, and trip purpose
- Identify time-sensitive needs and secure same-day or near-term appointments when necessary
- Schedule consultations, immunization visits, and follow-up appointments with attention to detail
- Build trust and long-term relationships with clients
- Support leadership with administrative and project-based tasks
- Manage multiple requests calmly in a fast-paced environment
Benefits
- Quarterly performance bonuses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
