Customer Service Representative Nights and Weekend
Planet Fitness•Hammond, LA
About The Position
The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. This is a non-supervisory, non-exempt role. The position handles front desk activities, supports member services, and helps maintain the club’s neatness and cleanliness.
Requirements
- Honesty and a good work ethic.
- Strong customer service skills.
- Basic computer proficiency.
- Ability to stand and walk at least 75% of the shift.
- Ability to talk in person or on the phone at least 75% of the shift.
- Ability to lift up to 50 pounds less than 30% of the time.
Responsibilities
- Greet potential members and provide a great customer experience.
- Handle front desk tasks, including answering phone calls politely and assisting with questions or concerns.
- Take information calls and provide tours.
- Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
- Address member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
- Help maintain the neatness and cleanliness of the club.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free membership for the employee and one family member or friend
- Team Member Support Team
- Health insurance
- Dental insurance
- Vision insurance
- Critical illness insurance
- Short-term disability insurance
- Accident insurance
- Voluntary life insurance
- Pet insurance
- Health Savings Account (HSA)
- Advancement opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
