Customer Service Representative Nights and Weekend

Planet Fitness•Westminster, CO

18h•Onsite

About The Position

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. This is a part-time position, specifically on Saturdays from 4 PM to 8 PM.

Requirements

Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Responsibilities

Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks: Answering phone calls, taking info calls and tours, assisting in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.