Customer Service Representative Nights and Weekend

Planet Fitness - PF Baseline Fitness•Colorado Springs, CO

5h•$15 - $15

About The Position

The Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The position handles front desk activities, assists with member services, and helps maintain the club’s neatness and cleanliness. The role reports to the Club Manager and is classified as non-supervisory and non-exempt.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds for less than 30% of the time.
Demonstrates effective customer service, active listening, problem-solving, diplomacy, and timely communication with a supervisor.

Responsibilities

Greet prospective members and provide a positive customer experience.
Answer phone calls politely and help with questions or concerns.
Handle information calls and provide tours.
Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and member account updates.
Address member service issues and questions, referring them to the Club Manager, Manager in Training, or Team Lead as needed.
Help maintain the neatness and cleanliness of the club.