Customer Service Representative | HME

Avera•Sioux Falls, SD

15h•Onsite

About The Position

Serves as an on-site resource for services and processing referrals/sales/rentals as appropriate for branch location. Contacts the appropriate service line representative when additional services and/or specific information is requested. Attends to customer's needs and brings information to the Leadership Team planning effort.

Requirements

The individual must be able to work the hours specified.
Visual acuity adequate to perform position duties.
Ability to communicate effectively with others.
Ability to hear, understand and distinguish speech and other sounds.
Technical Certificate One-year certificate from college or technical school; or equivalent combination of education and experience
1-3 years Related experience and/or training; or equivalent combination of education and experience
Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
Promote Avera’s values of compassion, hospitality, and stewardship.
Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
Maintain confidentiality.
Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Responsibilities

Provides a welcoming environment for patients, customers and staff by assisting with product selection and product education, which would consist of teaching the customer about the functions and benefits of the product.
Receives and records merchandise according to store procedures, organize merchandise as needed and assists in maintaining merchandise stock levels and presentation.
Maintains a clean store necessary to ensure the store presentation to our customers is pleasing and a comfortable shopping experience.
Researches and promotes new products to display at store.
Completes the sale/rental transactions for all on-site level I home medical equipment/products/services (i.e., measuring/fitting of vascular garments) to include securing appropriate pre-authorizations, physician orders, data entry, signatures, co-pays, patient education, etc.
Works with Access Services for appropriate verification.
Collaborates with appropriate manager/supervisor/and materials to add/delete service specific information, education, products, and services.
Maintains up-to-date knowledge base of new products and services available.
Promotes services to clinic staff and physicians.
Works collaboratively with Site Manager for show product display that promotes positive sales efforts.