Customer Service Representative

Linamar Corporation • South-West Oxford, ON

9d

About The Position

The Customer Service Representative role is essential in providing top-tier support for all Salford products and assisting customers with their needs. This role requires passion for helping people, strong technical aptitude, and the ability to thrive in a fast-paced environment. At Salford Group, a Linamar Company, we are industry leaders in agricultural equipment innovation, committed to advancing farming practices through precision technology. With a focus on quality, sustainability, and customer success, we cultivate a collaborative work environment where employees can grow and make a global impact.

Requirements

• A minimum of three years of experience in a customer service role.
• Knowledge of agricultural equipment and/or the commercial agriculture industry an asset.
• Strong computer skills, including Microsoft Excel.
• Excellent oral and written communication skills.
• Excellent organizational, time management skills.
• Ability to work independently and as a team member in a fast-paced environment.
• Strong technical aptitude.
• Experience with large ERP systems an asset.
• Strong desire to help people.

Nice To Haves

• Knowledge of agricultural equipment and/or the commercial agriculture industry.
• Experience with large ERP systems.

Responsibilities

• Provide comprehensive support for all Salford products, including answering customer inquiries and troubleshooting issues.
• Recommend parts and equipment based on customer needs and technical specifications.
• Communicate professionally with customers via phone and email, ensuring all inquiries are addressed promptly.
• Offer estimates for spare parts and whole goods and assist customers with order placement.
• Accurately review and enter customer orders for spare parts and whole goods.
• Resolve customer concerns, complaints, and disputes in a courteous and efficient manner.
• Provide timely updates and information on the status of customer orders.
• Maintain detailed documentation for all customer orders and interactions.
• Enter and manage the call queue when working at your desk.
• Collaborate with other departments to resolve customer-related issues.
• Be available to work a flexible schedule to accommodate peak times, seasonal demands, and statutory holidays.
• Accomplish other tasks and serve as backup when needed.

Benefits

• Competitive Compensation
• Employee Benefits package includes but not limited to, Drug, Dental & Vision etc.
• Opportunities for career advancement.
• Discounts for local vendors and events, including auto supplier discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree