Customer Service Representativ

Kittles Home Furnishings Center Inc. • Indianapolis, IN

7d • Onsite

About The Position

This Customer Service Representative (CSR) position is for our Call Center within the Kittle’s Furniture superstore in Indianapolis. Kittle’s CSRs take incoming phone calls to assist our clients with all sorts of questions. If you like a call center atmosphere and want to have fun and help others, then come join our Team! We’re Indiana owned and have been operating since 1932. Kittle’s Furniture is Indiana’s Home Team!

Requirements

• Ability to build rapport with clients over the phone and in our electronic communications.
• Ability to prioritize and multitask in a busy call center.
• Positive and professional demeanor & teamwork.
• The ability to de-escalate angry customers and assure them of a positive outcome.
• Excellent written and verbal communication skills.

Nice To Haves

• Love helping others.
• Interested in how furniture is made.
• Looking for full-time employment.

Responsibilities

• Take incoming customer calls.
• Resolve customer inquiries and/or problems.
• Contact customers to schedule deliveries and/or pickups.
• Handle furniture warranties.

Benefits

• Full-time; Monday-Friday; 8:30 a.m. – 5:30 p.m. schedule
• $1000 Sign on Bonus (with excellent attendance and punctuality!)
• Health and retirement benefits (401k, vision, dental, medical insurances, and more)
• Generous PTO
• Employee discounts on our beautiful furniture!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed