Customer Service Representative
AMADA AMERICA, INC.•La Mirada, CA
•Onsite
About The Position
The customer service representative position is a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks.
Requirements
- Computer knowledge (email etiquette, PDF, website navigation).
- Strong communication skills (verbal and written), detail-oriented.
Nice To Haves
- Bi-lingual – English / Spanish (optional).
Responsibilities
- Able to answer high volume customer phone calls, emails, and in-person requests.
- Inform customers of unit prices, shipping dates, anticipated delays, and any additional information.
- Enter data into the computer to determine total cost for the customer.
- Answer incoming customer PO orders as soon as possible.
- Communicate terms of sale to customers at time of quote or order.
- Check inventory control and notify stock control departments on part items out of stock.
- Able to work in a fast-paced environment.
- Ability to multitask, prioritize, and manage time effectively.
- Work with customers to resolve complaints and discrepancies.
- Confer with purchasing, manufacturing, and warehouse personnel to expedite or trace missing or delayed shipments.
- Process orders and provide product stock ETAs.
- Process returns of merchandise from customers and coordinate with appropriate departments to issue credits and price adjustments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
