Customer Service Representative

Hajoca Corporation•Chelmsford, MA

13d•$20 - $26•Onsite

About The Position

Hajoca Corporation is a large, privately-held wholesale distributor of plumbing, heating & cooling, and industrial supplies, founded in 1858. The company operates on principles of "Service, Integrity, Reliability" and values relationships of trust and support. Hajoca's success is attributed to its unique business philosophy and talented people. The company functions in a decentralized environment where each location, known as a Profit Center (PC), is managed like a small business. Peabody Supply, a trade name of Hajoca, is seeking a Customer Service Representative for its North Chelmsford, MA location. This role involves accurately processing sales orders and bids, assisting customers with order pickups, identifying sales growth opportunities, resolving customer issues, processing returns, and completing various reports. The position also requires supporting other departments as needed and completing assigned training programs.

Requirements

Experience in customer service or inside sales
Knowledge of products sold in the Profit Center preferred
Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
Build influential relationships and trust with customers and vendors through open and interactive communication.
Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
Be able to build positive working relationships and inspire teamwork with co-workers.
Be able to learn and operate the computer related systems used to process orders.
Be able to learn to operate warehouse material-handling equipment.
Read, write, speak, and understand English.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Responsibilities

Accurately process Sales Orders and Bids generated through telephone sales transactions.
Assist customers who pick up their order at our Profit Center.
Find innovative ways to grow sales with existing customers and become their trusted advisor.
Identify opportunities for value-added services and articulate our solutions.
Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction.
Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.
Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
Complete various daily, weekly and monthly reports.
Support the Product Manager’s activities as needed.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.