Remote Customer Service Representative (Michigan residents)

Morley•UNAVAILABLE, Michigan

9d•Remote

About The Position

This is a remote, structured contact center role supporting one of the world’s most well-known automotive brands. The role involves acting as a liaison between car owners and the dealership service team to assist with after-sales concerns. The position operates at a high pace, requiring the representative to be in a call queue for most of their shift, follow defined steps, and document each interaction. This role is best suited for individuals who prefer routine, clear expectations, and the ability to stay focused through consistent customer conversations. Automotive knowledge is not required.

Requirements

Excellent written and verbal communication
Empathy and dependability
Able to efficiently multitask
Comfort using a computer and the web (you’ll switch between systems and browser tabs throughout the day)
Comfortable using AI tools and resources
Typing speed of at least 25 words per minute
Ability to pass a pre-employment background check and drug screen
High school diploma or equivalent
3+ years of customer service experience (call center, retail, restaurant/fast food, hotel or any role where you regularly worked with customers)
Availability to work shifts within our hours of operation: Monday-Saturday, 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)
Ability to stick to your schedule reliably. Some queues are time-sensitive, so consistent attendance and on-time logins matter.
Michigan resident
Secluded, distraction-free workspace
High-speed internet from a wired provider (cable or fiber)
Computer must be physically connected to your modem/router using an Ethernet cable
Wireless, 5G and satellite internet aren’t supported

Responsibilities

Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Use web-based tools and internal systems to research questions and requests
Document each interaction clearly and accurately
Manage assigned cases from start to resolution by following defined steps and completing required actions

Benefits

Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)