Customer Service Representative — Remote

Tech Mahindra•Orlando, FL

10d•Remote

About The Position

Activus Connect is hiring Remote Customer Service Representatives who are friendly, dependable, and ready to deliver excellent support to customers from the comfort of home. This position offers training, support, and flexibility for individuals at any stage of their career, whether they are starting out or have years of experience seeking a stable remote role with meaningful work.

Requirements

Excellent verbal and written communication skills
A customer-first mindset and a desire to help others
Strong computer skills and the ability to navigate multiple systems
Dependability, professionalism, and attention to detail
The ability to stay calm and solutions-focused under pressure
Flexibility to work within the scheduled hours of operation
A quiet, distraction-free workspace
Reliable high-speed internet (hardwired, 20MBPS Download/20MBPS Upload or better)
Administrator access on the computer
Windows 11 OS, fully up to date
Reputable Antivirus software
Dual Monitors (at least 20 inch)
Wired USB headset (Plantronics Model 3310 or 3320)
Webcam for meetings and training
All peripherals must be hardwired for use (keyboard, mouse, etc.)
Permanent, unrestricted work authorization in the United States

Nice To Haves

Previous customer service, call center, retail, hospitality, administrative, or support experience

Responsibilities

Answering inbound customer calls, chats, or messages in a professional and helpful manner
Listening carefully to customer needs and providing accurate information
Troubleshooting issues and guiding customers through solutions
Documenting customer interactions clearly and accurately
Following company policies, procedures, and quality standards
Maintaining a positive attitude, even during challenging conversations
Working collaboratively with team members and leadership to improve the customer experience