Remote Customer Service Representative

TEKsystems•Jacksonville, FL

10d•$17 - $17•Remote

About The Position

This is a remote contract position based in Jacksonville, FL, offering an hourly pay range of $17.00 - $17.00. The role involves delivering the highest level of customer service experience by answering customer calls, resetting passwords, assisting with account creation, uploading documents, and answering general questions. Additionally, you will engage with customers over the phone and via online chat, help them manage their accounts, and verify eligibility for coverages or review healthcare options. A key aspect of this role is problem-solving, requiring you to find creative solutions to consumer issues and diagnose/resolve problems in a timely manner. You will also be expected to become an expert on the company, its products, and policies, demonstrating flexibility with changing project updates and adhering to corporate values. Extensive self-study, training, and testing are required, with eligibility for training and certifications dependent on passing exams. Adherence to regulated communication guidelines and defined procedures is mandatory. Administrative duties include inputting customer information into a database and other assigned tasks.

Requirements

Customer service
Call center
inbound calls
health care
Insurance
customer support
microsoft office
Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)
Unable to demonstrate understanding of a workflow process
Unable to provide well-rounded responses to specific questions/ short answers
In conversation, demonstrates the inability to understand and follow policy and procedures
In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others

Nice To Haves

Bilingual (Spanish) highly sought out but not required. Pay is $2 more for bilinguals.
After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service
High level food service/retail required.
RECENT work history - no large gaps in their tenure or recent history.

Responsibilities

Answer customer calls
Reset Passwords
Assist with creating accounts
Uploading documents
Answering general questions
Engage with customers over the phone and reply to online chat inquiries
Help customers manage their accounts
Verify eligibility for coverages/review healthcare options etc.
Find creative solutions to any, and all, consumer problems that arise
Diagnose, assess, and resolve problems or issues in a timely manner
Display flexibility and willingness to accept constantly changing project/program updates
Demonstrate corporate values on a consistent basis
Adhere to regulated guidelines for communications via all channels
Interpret and follow defined procedures and policies
Input customer information into a database
Various administrative duties as assigned