Remote Mortgage Customer Service Representative (NC Residents Only)
PlusOne and Gemini Family of Companies
•Remote
About The Position
Join a high-performance team at PlusOne BPO, supporting a trusted mortgage partner. This role involves assisting homeowners with account questions in a structured, professional environment. We are looking for reliable, focused, and motivated individuals who are committed to daily improvement. This is a high-focus, back-to-back call environment where consistency, time management, and attention to detail are key.
Requirements
- Strong customer service and communication skills (phone-based experience preferred)
- Ability to stay focused and productive in a remote setting
- Comfortable managing continuous inbound calls
- Coachable, open to feedback, and committed to growth
- Basic computer skills and ease navigating multiple systems
- Must be a North Carolina resident
- Quiet, distraction-free workspace
- Reliable high-speed internet
- USB headset
Nice To Haves
- People who take ownership, stay disciplined, and follow through on commitments
Responsibilities
- Handle inbound calls from homeowners with professionalism and efficiency
- Assist with payments, escrow accounts, account status, and other servicing inquiries
- Deliver clear, high-quality customer service
- Document all interactions accurately in our systems
- Escalate complex issues to specialized teams when needed
- Maintain strict compliance when handling sensitive financial information
Benefits
- Performance bonuses
- Health insurance
- 401(k)
- Paid training and ongoing development
- Clear path for growth into more advanced support roles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
