Delivery Driver

Aston Carter • Manville, NJ

3d • $18 - $22 • Onsite

About The Position

The Customer Service Representative, also described as an STC Advocate, represents a fully online car-buying and selling experience during in-person appointments with customers selling their vehicles. The role involves driving a company-owned vehicle to customer homes, inspecting vehicles, explaining the process, helping customers complete digital paperwork, and coordinating vehicle pickups. The representative is expected to create a friendly, efficient, and memorable customer experience while reflecting a customer-first, no-pressure, no-haggle culture.

The position combines office time with substantial driving and work at customer locations, indoors and outdoors. The role may involve exposure to inclement or extreme weather, extended periods of walking and standing, variable hours, and rotating weekend work for certain roles. Training and operational needs may change. The position is contract to hire and based onsite in Manville, New Jersey. The listed pay range is $18.00–$22.00 per hour. Benefits may be available subject to eligibility and include medical, dental, vision, retirement, insurance, transportation, employee assistance, and time-off programs.

Requirements

• At least 1 year of customer-facing experience and a demonstrated interest in creating memorable customer experiences.
• Strong customer service skills and the ability to build rapport and put customers at ease.
• Valid driver’s license and a clean driving record for the past 5 years; commitment to safe driving.
• At least 21 years of age.
• High school diploma or equivalent.
• Ability to read, write, speak, and understand English clearly and effectively.
• Strong in-person and digital communication skills, including the ability to explain offerings clearly and consistently.
• Attention to detail when completing paperwork and entering information into tracking systems.
• Goal-oriented, enthusiastic, self-motivated, and able to meet deadlines.
• Ability to work effectively as a team member.
• Urgency and problem-solving skills to keep the process moving smoothly.
• Ability to walk, stand, and sustain physical activity for 8 or more hours.
• Ability to drive frequently, with excellent visual acuity and manual dexterity; reasonable accommodations may be available for essential functions.
• Clean motor vehicle record meeting company expectations.
• Interest in working hard and handling challenges in a fast-paced environment.

Nice To Haves

• A sense of humor and genuine enthusiasm for delivering outstanding customer experiences.
• Comfort using tablets or mobile devices, such as an iPad, for digital paperwork and customer information.
• Experience in retail sales, clerical work, or a similar customer service environment.
• Ability to juggle multiple tasks and assignments in a fast-paced setting.
• Availability for varied working hours, including rotating weekends; temp-to-hire roles typically require weekend work every three weeks.
• Interest in progressing to a vehicle hauler role in temp-to-hire positions.
• Willingness to take on new assignments and adapt to changing training and operational needs.
• Motivation to grow within the organization, including potential pathways into training or supervisory roles.

Responsibilities

• Represent the brand and deliver a positive, distinctive customer experience during in-person interactions.
• Drive a company-owned vehicle safely to approximately 6–8 customer appointments per day at customers’ homes.
• Greet customers, review and visually inspect the vehicle being sold, and clearly explain the process.
• Guide customers through required digital paperwork using an iPad or other digital device, ensuring it is accurate and complete.
• Enter and maintain detailed notes in the customer tracking system.
• Arrange towing services to pick up vehicles after appointments.
• Follow safe driving practices and maintain a clean driving record in accordance with company driver qualification policies.
• Support team members with other tasks as needed.
• Clearly and consistently communicate customer offerings and service details.
• Manage time to meet scheduled appointments, daily goals, and deadlines.
• Walk, stand, and remain physically active for extended periods, including shifts of 8 or more hours.
• Adapt to fast-paced environments, changing training schedules, and evolving operational needs.
• Promote the company’s no-pressure, no-haggle, customer-centric approach and build customer satisfaction and trust.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available.
• Voluntary life insurance and AD&D coverage for employees and dependents.
• Short- and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off or leave, including PTO, vacation, or sick leave, subject to eligibility.
• Pet leave to bond with a new puppy for direct employees.
• Performance-based bonuses for direct employees.
• Advancement opportunities, including potential training or supervisory roles.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED