Customer Service Representative

Waste Connections•Vancouver, WA

19d•$22 - $25•Hybrid

About The Position

Waste Connections is looking for a high energy & positive minded Customer Service Representative to join their team in Vancouver, Washington. This position is at their Vancouver, WA location. As a member of their world class team of Customer Service Reps, you will feel like you’re a part of something bigger than yourself. Their team works together towards a common goal, making their Customer Service the best in the industry! This role requires the ability to turn issues into opportunities and thrive in a high call volume environment.

Requirements

Ability to read, write, comprehend, and communicate in English.
2 years of Customer Service experience in a high call volume atmosphere.
Typing and 10-key skills are required.
Must have excellent organization and communication skills.
Ability to analyze and solve problems, gather data, compile information, and prepare reports.
Willingness and ability to work remotely during covid-19 temporary remote working protocols.
Access to high-speed internet in remote workspace during covid-19 temporary remote working protocols.

Nice To Haves

High school diploma or equivalent preferred.
Proficient experience with MS Word, Excel, and Email preferred.

Responsibilities

Work in conjunction with other departments to resolve customer disputes & demonstrate ability to become proficient in the use of proprietary operational systems.
Interview customers and record information into computer for customer service, talk with customers by phone and in person, receive orders for installation, discontinuance, or change in service.
Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders.
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Deliver services to customers in a manner that promotes goodwill.
Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
Ability to work in a fast paced, cooperative, high call volume environment with very detailed expectations. Average call volume is 35-45 calls/shift.
Solicit sale of new or additional services.
Assist in other areas as needed.