Customer Service Representative

The Goal Family of Companies • Sioux Falls, SD

17d • $16 - $18 • Hybrid

About The Position

Goal Solutions is seeking adaptable, high-achieving, customer-focused professionals for a Customer Service Representative role. This position is crucial for delivering clear, consistent borrower support while maintaining strong compliance and operational standards. The Customer Service team plays an important role in supporting borrowers through technology, data, and financial services expertise in a diverse, inclusive, and authentic team environment.

Requirements

• Experience in a customer service, call center, retail, or customer-facing role.
• Strong written and verbal communication skills.
• High attention to detail and ability to follow documented procedures accurately.
• Ability to manage workflows, prioritize effectively, and meet service-level goals.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Comfort working in a metrics-driven environment where quality and productivity both matters.
• 1+ years of customer service experience in a call center, retail, or customer-facing role.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Experience managing workflows and multiple tasks simultaneously.
• Ability to follow documented Best Practices and Standard Operating Procedures.
• Clear, concise, and professional communication skills.

Nice To Haves

• Call center or phone-based customer service experience.
• Consumer finance, loan servicing, student lending, banking, collections, or related financial services experience.
• Experience working in regulated or compliance-driven environments.
• Experience meeting productivity, quality, service-level, or performance goals.
• Experience navigating multiple software platforms or systems simultaneously.

Responsibilities

• Support borrowers through inbound and outbound communication while ensuring interactions, documentation, and follow-up align with procedures, compliance requirements, and service expectations.
• Deliver consistent, professional borrower support across phone, email, and written correspondence.
• Resolve borrower questions with clarity, empathy, and accuracy.
• Maintain accurate and timely documentation of customer interactions and account activity.
• Support compliance alignment by following established procedures and guidelines.
• Build positive borrower relationships grounded in trust, professionalism, and follow-through.
• Answer inbound calls from borrowers regarding consumer loan servicing, payment history, account status, and repayment options.
• Make outbound calls to return voicemails, provide account updates, and support borrower follow-up needs.
• Respond to borrower emails and written correspondence in a timely and professional manner.
• Navigate multiple servicing platforms and internal systems to research accounts and resolve borrower inquiries.
• Record and track customer interactions and account activity in the system of record.
• Perform administrative servicing tasks including document tracking, payment recording, legal tracking, data entry, and ad-hoc projects.
• Follow standard operating procedures to meet or exceed documented service level goals.
• Maintain a high degree of awareness around information security and data privacy.
• Adhere to all compliance, regulatory, client-specific, and operational guidelines.

Benefits

• Competitive hourly pay plus performance-based bonus eligibility of up to $450/month.
• 401(k) with 4% company match.
• Medical, dental, and vision coverage.
• Annual HSA contribution.
• Life insurance, disability, and critical illness coverage.
• Birthday holiday and two Community Days.
• Free snacks and beverages in the office.
• Paid Parental Leave and generous PTO.
• Tuition reimbursement.
• $2,000 Vacation Incentive after 3 years plus Sabbatical.
• Wellness funds, community funds, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed