Customer Service Representative

Emergency Air • Chandler, AZ

20d • $16 - $18 • Onsite

About The Position

Emergency Air is a fast-growing leader in residential HVAC and plumbing services. We are searching for a Customer Service Representative who thrives in a dynamic, fast paced environment. This is more than a job, it’s your opportunity to join a team that values performance, rewards initiative, and supports your career growth every step of the way.

Requirements

• A motivated, goal-oriented professional who loves to win and help others do the same
• Strong communication skills with the ability to listen, empathize, and problem-solve quickly
• Calm under pressure and able to maintain professionalism in a fast-paced environment
• Experience in a sales-support or customer-facing role, home services or call center experience is a major plus

Nice To Haves

• Familiarity with plumbing, HVAC, or home services is helpful but not required

Responsibilities

• Handle a high volume of inbound and outbound calls with urgency and professionalism
• Build trust and rapport with customers while uncovering their HVAC or plumbing service needs
• Schedule and coordinate appointments with field technicians
• Recommend service options, promote membership plans, and maximize each customer interaction
• Deliver a world-class customer experience from first call to follow-up

Benefits

• Base Pay: $16-$18/hr.
• Monthly Bonuses: Earn an additional +$3,500+ based on performance
• Medical, Dental & Vision Insurance
• 401(k) with company match
• Paid Time Off & Paid Holidays
• Career Growth: We promote from within and offer clear paths for advancement
• Team Culture: Positive, high-energy environment where your contributions are recognized and rewarded

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed