PT Customer Service Representative

Planet Fitness • North Cornwall Township, PA

19h • Onsite

About The Position

National Fitness Partners is seeking a part-time Customer Service Representative at its Lebanon, Pennsylvania Planet Fitness location. The role provides customer service to members, prospective members, and guests while supporting an exceptional Judgement Free member experience. Starting pay is $11 per hour, with hourly increases at 180 days, one year, and every six months thereafter, based on the employee’s anniversary date. Shift-differential pay is available for select shifts. The position is on the second shift.

Requirements

• Customer service experience.
• Basic computer proficiency.
• Must be at least 18 years of age.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Will encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Help provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as entry-level team members.
• Hourly increases at 180 days, one year, and every six months thereafter, based on anniversary date.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED