Customer Service Representative
About The Position
Infinite Pest Solutions is a locally-owned business providing pet friendly and environmentally friendly pest control services to Florida residents. We are growing rapidly and looking for employees interested in opportunities for advancement and career growth! Business is BOOMING and we are very excited to be looking for several additional phenomenal office members to join our growing team. We have an amazing group of compassionate, hard-working people, and we are THRILLED to add more people to our group! We work together to provide fanatical customer service for our customers, and they LOVE Infinite Pest Solutions! We are searching for a polite, professional Customer Service Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services. This position will handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. This position is in-person at our Fort Myers office.
Requirements
- Previous customer service experience required
- Call center experience strongly preferred
- Experience with customer relationship management (CRM) software strongly preferred
- Working knowledge of office equipment and software
- Must be able to type 40+ Words per Minute with accuracy
- Employment requires current eligibility to legally work in the United States.
Nice To Haves
- Call center experience strongly preferred
- Experience with customer relationship management (CRM) software strongly preferred
Responsibilities
- Handle many inbound and outbound calls to current and potential customers
- Identify the needs of customers, resolve issues, and provide solutions
- Identify and escalate issues to supervisors as needed
- Schedule and plan services and appointments
- Respond in a timely manner to customer calls, texts, voicemails and emails
- Answer calls from potential new clients and schedule our sales team to meet with them for free inspections
- Assist management, technicians and salespeople with day-to-day requests
- Collect service payments from customers and call/text/email past due accounts
- Communicate regularly with field technicians to coordinate service schedules and times
Benefits
- Health, Dental, Vision, and Life Insurance
- 2 weeks of paid time off in your first year and 6 paid holidays
- Paid Training
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
