Customer Service Representative

Packard Culligan Water•Boise, ID

12d•Onsite

About The Position

Culligan Water is searching for an energetic, positive, tech savvy Customer Service Representative to support our Boise location. In this role you will have the opportunity to assist costumers with various request via phone, email and or in person as well as communicate with other employees, departments and dealerships, and provide assistance where possible to support company-wide goals to exceed customers’ expectations. Culligan of Boise is a successful dealership within the Packard Culligan franchise group. Headquartered in Minnetonka, MN, Packard Culligan has been family-owned and operated for nearly 80 years. Culligan is the industry leader in commercial and residential water treatment and filtration systems, providing the best drinking water solutions to local customers.

Requirements

Amazing communication skills (phone, email, in person).
Quick problem-solving skills.
Strong attention to detail.
Desire to become a “water treatment expert” through training.
Proficiency in Microsoft Office.
Proficiency in data entry and documentation.
Ability to be a team player.
Friendly personality.
Pre-employment background check.
Drug screening upon offer of employment.
High school diploma or equivalent.

Responsibilities

Assist customers with various requests via phone, email, and in person.
Communicate with other employees, departments, and dealerships.
Provide assistance to support company-wide goals to exceed customers’ expectations.
Discuss products and services with customers.
Address customer concerns regarding water quality.
Handle payments, invoices, and collections.
Schedule deliveries and service appointments.
Utilize multiple software systems.
Coordinate administrative/accounting functions within the dealership.