Customer Service Representative

U-Haul•Hamilton, ON

10d•Onsite

About The Position

U-Haul is seeking friendly, motivated individuals for the Customer Service Representative position. This role involves being the face of U-Haul's exceptional service, assisting customers with their moving journeys, inspecting and maintaining equipment, and using up-to-date technology to dispatch and return equipment. The position offers on-the-job education and opportunities for advancement. U-Haul emphasizes a quick hiring and payment process, including a paid working interview and hiring bonuses. The company has been serving do-it-yourself movers and their households since 1945, founded on the widespread need for one-way, nationwide moving equipment after World War II.

Requirements

Valid driver’s license and ability to maintain a good driving record
High school diploma or equivalent
Will not hire or re-hire individuals who use nicotine products (consistent with applicable state law)

Responsibilities

Assist customers inside and outside a U-Haul center with U-Haul products and services
Use smartphone-based U-Scan technology to manage rentals and inventory
Move and hook up U-Haul trucks and trailers
Clean and inspect equipment on the lot including checking fluid levels
Answer questions and educate customers regarding products and services
Prepare rental invoices and accept equipment returned from rental
Install hitches and trailer wiring
Fill propane (certification offered through U-Haul upon employment)
Drive a forklift (certification offered through U-Haul upon employment)
Other duties as assigned
Participate in ongoing continuous U-Haul education through U-Haul University

Benefits

Paid holidays, vacation, and sick days, if eligible
Career stability
Gym Reimbursement Program, if eligible
Opportunities for advancement
Valuable on-the-job training
Complete Benefit Plan, if eligible
RRSP payroll deduction plan
Deferred profit-sharing plan, if eligible
You Matter Program (EAP)
Mindset App Program
Wellness Programs
Discounts on Apple products, Dell computers, hotels, and more
$100 hiring bonus
$300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores
Paid hands-on working interview