Customer Service Representative

ACS Air Conditioning Specialist•Bluffton, SC

15d

About The Position

We are looking to hire a quality individual that is interested in a long-term opportunity and who is eager to learn and improve their skills. Howell Chase Heating & Air Conditioning is a fast-growing company driven by integrity and quality workmanship and we are searching for a CSR to join our fun, fast paced and busy team. Join our team and unlock the potential for higher earnings with our performance-based pay structure complementing our hourly rates. Take charge of your financial growth while contributing to our dynamic workplace.

Requirements

Eager to learn and improve skills.
Interested in a long-term opportunity.

Nice To Haves

Experience in Service Titan or similar software
Experience in dispatching / customer service in home service industry

Responsibilities

Respond promptly to customer inquiries via phone, email, and chat.
Resolve customer complaints and issues efficiently and professionally.
Provide accurate information about products and services.
Document and update customer records with details of interactions and transactions.
Follow up with customers to ensure their issues are resolved.
Collaborate with team members to improve customer service processes.
Identify customer needs and assist them in making informed decisions.
Adhere to company policies and procedures while addressing customer concerns.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Escalate complex issues to appropriate departments or supervisors when necessary.
Participate in training and development sessions to enhance service skills.
Keep up-to-date with the latest product knowledge and updates.
Assist in developing support materials and resources for customers.