Customer Service Representative - Linwood Animal Clinic
About The Position
Linwood Animal Clinic is hiring for a Customer Service Representative (CSR). We are looking for someone that has customer service experience especially in the veterinary field. As a CSR you will schedule client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. You will ensure good communication with the clients, and coordinate the care of the pets. You will need to have a excellent phone manner and speak clearly so clients are able to understand what is being said. As a team we enjoy laughing with each other while taking excellent care of pets. We are passionate about helping our clients understand what is happening with their pet and educating them when needed.
Requirements
- High School Diploma or GED required.
- 1+ years experience in retail sales or customer service preferred.
- Ability to provide effective customer service principles.
- Basic knowledge of medical terminology.
- Basic proficiency with a variety of computer programs including Microsoft Office Suite.
- Basic written, verbal, and active listening communication skills.
- Strong customer relations and interpersonal skills.
- Exercises tact and diplomacy in dealing with sensitive issues and situations.
- Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.
- Strong organizational and time management skills.
- Effectively and quickly responds to requests in a proactive manner.
- Strong attention to detail and high level of accuracy.
Nice To Haves
- Experience in the veterinary field desired.
Responsibilities
- Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun.
- Maintain knowledge of the services the hospital provides and utilizes the information to promote the hospital’s services and products to existing and prospective customers.
- Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs
- Schedule patients appropriately for appointments and follow-up exams so the veterinary medical team can be most productive.
- Check in patients as they arrive and keeping them updated when needed so clients feel taken care of.
- Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient’s service needs. Refer the patient to the appropriate veterinary staff as needed.
- Monitor all forms of client communication - email, clinic app, voicemails etc.
- Assist outgoing clients by providing all necessary instructions, information, medications and invoices.
- Dispense prescription items per the Veterinarian's instructions and sells retail products
- Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer.
- Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem.
- Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets.
- Comply with all practice policies, quality assurance guidelines, and minimum standards of care.
- Perform other duties and projects as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
