Clinic Service Representative

Henry Ford Health • Detroit, MI

10h • Onsite

About The Position

Join our team at One Ford Place, the corporate headquarters of Henry Ford Health, located in the vibrant Detroit New Center. Our clinic services team is dedicated to providing exceptional patient care in a fast-paced, collaborative environment. Situated near Amtrak, the QLINE, and the Fisher Buildings, our location offers a blend of downtown energy and convenience. We pride ourselves on our commitment to service excellence and our focus on supporting diverse patient populations with a dedicated behavioral health emphasis.

As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a seamless and positive experience from check-in to discharge. You’ll support clinic staff, medical professionals, and patients by managing registration, insurance verification, and financial responsibilities. Your role is vital in maintaining an organized, efficient clinic environment while upholding our commitment to exceptional service.

Requirements

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and utilize computer systems extensively.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Demonstrated ability to work with detailed information and multitask in a fast-paced environment.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Dependable, punctual, and organized with strong teamwork skills.

Nice To Haves

• Familiarity with a clinic environment.
• Experience working with diverse populations and age groups.

Responsibilities

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
• Support team members and contribute to a culture of service excellence.

Benefits

• Opportunities for career growth
• Collaboration with dedicated professionals
• Chance to contribute to mission-driven work
• Supportive environment where you can learn, develop, and make a meaningful impact

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED