Clinic Service Representative
About The Position
Join our dynamic team at Henry Ford Health, serving the vibrant and fast-growing communities of Macomb County. Located near the beautiful Lake St. Clair, our clinic is a high-acuity hub that blends suburban comfort with easy access to Detroit. We are dedicated to providing exceptional care to our diverse patient population, and our team takes pride in being a cornerstone of health and wellness in the region. As part of Henry Ford Health, you'll be part of a mission-driven organization committed to excellence in patient care and community health. As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a seamless and positive experience from check-in to check-out. You’ll support clinic operations by managing patient registration, insurance verification, and financial discussions, while contributing to a culture of service excellence. Your role is vital in creating a welcoming environment and ensuring efficient clinic workflows.
Requirements
- High School Diploma or equivalent.
- Ability to perform calculations, complete forms, and extensively utilize computer information systems.
- Strong interpersonal skills for effective communication with patients, visitors, and staff.
- Basic computer skills, including navigating software, email, and logging in/out of systems.
- Dependable, punctual, and able to work within a team setting.
Nice To Haves
- Familiarity with a clinic environment.
- Experience working with diverse populations and age groups.
Responsibilities
- Greet patients and manage face-to-face check-in and check-out processes.
- Handle preregistration, insurance verification, and cash collections.
- Reconcile patient charts and assist with patient discharge procedures.
- Discuss general financial responsibilities with patients and connect them to the Customer Service Center when needed.
- Work collaboratively in a fast-paced environment, managing multiple tasks and interruptions effectively.
Benefits
- Opportunities for career growth
- Collaboration with dedicated professionals
- Chance to contribute to mission-driven work
- Supportive environment
- Develop your skills
- Make a meaningful impact on patient care and community health
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
