Customer Service Representative - 1st Shift
About The Position
Accurately process incoming and outgoing orders within designated systems. Provide customer service to daily activities related to warehousing operations. The company values a "Customer First" approach, treating everyone with respect and dignity, operating with high business ethics, being a good corporate citizen, valuing professional relationships, striving for a "Continuous Improvement Culture", and being committed to the safety of employees and facilities. Employees are expected to perform in a manner that ensures long-term success, demonstrating flexibility, reliability, a "Whatever it Takes" attitude, willingness to learn, initiative, high quality of work, ability to follow directions, professional communication, appropriate appearance, and adherence to safety guidelines.
Requirements
- Intermediate computer skills including Microsoft office, WMS, document scanning, copying and basic office skills.
- Proficient and accurate data entry skills.
- Must be able to sit for extended periods.
- Must be able to twist, squat and reach above shoulder level.
Nice To Haves
- Knowledge of multiple accounts and/or job functions within given operation.
Responsibilities
- Accurately process incoming and outgoing orders within designated systems.
- Provide customer service to daily activities related to warehousing operations.
- Enter and complete all inbound and outbound orders and extra billing by end of work shift.
- Review open receipts and orders daily and communicate any issues to your manager.
- Assign trailers to designated dock doors to ensure efficient warehouse flow.
- Follow Standard Operating Procedures (SOP) and specific customer work instructions.
- Ensure that all system entries are accurately entered.
- All outbound orders must be accompanied by a Bill Of Lading or blue outbound form, including transfers.
- Complete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart.
- Ensure lift operators have completed all inbound and outbound paperwork correctly.
- Transfer handwritten notes to the original Bill of Lading paperwork prior to releasing the driver (shortages, overages, damages, etc.).
- Interface directly with the customer and maintain a professional and courteous relationship with all customers.
- Ensure customer requests are responded to within an hour.
- Provide customer with an estimated time of completion including a factual response.
- Immediately escalate to management customer complaints (i.e. inabilities to meet customer request or customer reported errors).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
