Customer Service Representative | National Accounts
About The Position
We’re RJ Schinner, a family-owned business that’s been thriving for over 70 years. Our journey started back in 1951. Today, we’re proud to have 20 distribution centers across the U.S. and a team of 600+ amazing people, all working together to keep distributors in 48 states stocked with the essentials – from paper goods and foodservice packaging to cleaning supplies. Headquartered in Menomonee Falls, WI, we’re proud to be recognized as one of Deloitte’s Wisconsin 75 most successful private companies and recognized by BizTimes’ Future 50 Program as one of the fastest-growing privately-owned companies in southeastern Wisconsin. But what really matters? The people behind it all. When you join RJ Schinner, you’re not just taking a job — you’re becoming part of a team that values hard work, celebrates success, and believes in growing together.
Requirements
- 1-3 years of effective customer support experience
- Strong phone skills
- Dynamic active listening skills
- Impassioned customer satisfaction focus
- Solid ability to effectively adapt and respond to different types of situations
- Proven ability to prioritize and manage time efficiently
- High level of attention to detail
Nice To Haves
- Customer support experience in a wholesale redistribution environment
- Familiarity with Eclipse (AS400)/Solar (Window based) system
Responsibilities
- Ensures customer satisfaction by answering product and delivery questions and suggesting information about other products.
- Processes orders, prepares correspondence, tracks customer orders, and works to resolve any delivery issues.
- Builds sustainable relationships of trust through open and interactive communication.
- Meets call handling and order entry quotas.
- Handles complaints, provide appropriate solutions and alternatives.
- Keeps records and track the pricing for customers.
- Communicates with Warehouse Managers on late, large and/or add on of orders.
- Works closely with other Customer Service Reps to encourage a teamwork environment.
- Expedites Reports (back orders/open orders).
Benefits
- Competitive base pay, Tier-based annual increase structure and year-end bonus opportunity
- Medical, Dental and Vision insurance, Employer paid life and short-term disability insurance
- Two weeks’ paid time off your first year, paid holidays and paid leave program
- Internal advancement opportunity
- Up-to-date technology and operations equipment
- New-hire and on-going training opportunities
- Regular Employee Appreciation events
- Employee pricing program on RJ Schinner sold products
- ½ off RJ Schinner Apparel, and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
