Customer Service Representative (Remote)
About The Position
The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. This is a "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. Concentrix will provide all the training, technologies, and continuing support needed to succeed. There is real career (and personal) growth potential, with about 80% of managers and leaders promoted from within. Concentrix offers a range of FREE Learning and Leadership Development programs.
Requirements
- Minimum of 6 months to 1 year of solid customer service experience
- High School Diploma or GED Required
- Ability to effectively communicate with customers and ask discovery questions
- A strong heart and mind for servicing others
- Comfortability with Outlook, asynchronous tools, and Microsoft Excel
- Must be comfortable being on web camera
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Ability to utilize tools and resources to efficiently our customers
- Ability to articulate in a professional and efficient manner
- Ability to break down complex subject matter into relatable knowledge for our customers
- Ability to be flexible with the hours of operation
- Must reside in the United States or have a valid U.S. address for residence
- The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
- Work is generally sedentary in nature.
- Only applicants who are legally authorized to work in the United States will be considered for this position.
Responsibilities
- Maintain acceptable production levels as set by management
- Provide details on the discount services to help retain and save customers
- Provide high level of customer service and empathy
- Have a strong ability to ask probing questions, to discover the wants, interests and needs of our customers
- Have the ability to deliver bad news and de-escalate critical situations
- Be efficient in navigating multiple systems
- Participate in ongoing training and self-development
- Maintain advanced knowledge of procedures, product information and online resource tools
- Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies
- Participate in activities designed to improve business performance
- Ensure that all quality targets are met and maintained
- Deliver expert customer experiences…with a smile.
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- paid time off and holidays
- paid training days
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience with company-supplied technologies
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
