Customer Service Representative

HR Collaboration Group LLC•Michigan City, IN

19d•Onsite

About The Position

This role is located in Michigan City, Indiana. Do you strive to achieve high performance and enjoy making an impact on the community where integrity and excellence is valued and where you can take your career to the next level? Do you value a people-first culture within a workplace that makes it a priority to foster collaboration, support individual growth, and ensure the well-being of its employees? Then, we have a place for you!

Requirements

High school diploma or GED is preferred; an equivalent combination of education and directly related experience may be considered.
2+ years of customer service or clerical experience, preferably in a manufacturing or distribution related environment is preferred.
Strong customer service and communication skills, with the ability to effectively manage customer inquiries, orders, quotes, and issues.
Excellent organization, prioritization, and attention to detail, with the ability to accurately process invoices and shipping documentation.
Strong mathematical and analytical skills, with the ability to perform unit conversions while ensuring accuracy in customer orders and product quantities.
Strong skills in Microsoft Office 365 and Excel experience required.
Solid written and verbal English communication and active-listening skills; ability to explain technical, service, and billing information clearly and professionally to customers, coworkers, and management.
Strong customer focus and interpersonal skills; friendly, supportive, and professional demeanor; dependable and responsive with a sense of urgency; self-motivated and able to work independently and within teams; maintains professionalism in difficult or high-pressure situations; positive attitude and willingness to learn.
Collaborative, respectful, community-focused, and service-oriented; interacts professionally with individuals inside and outside the organization; demonstrates integrity, sound judgment, accountability, and respect for confidential information.

Responsibilities

Manages customer orders and returns to ensure accurate and timely processing.
Responds to customer inquiries and status updates to provide prompt and effective service.
Creates customer invoices and related documentation to support accurate billing.
Prepares international shipping, customs documents, and Proforma Invoices to ensure compliant and accurate shipments.
Collaborates with Sales, Production, Product Development, and Accounts Receivable to resolve issues and meet customer needs.
Addresses customer issues and concerns to maintain positive customer relationships and service satisfaction.
Perform other related duties as assigned.