Customer Service Reprensentative
About The Position
Copart, Inc. is a global technology leader and the premier online vehicle auction platform, with over 200 facilities worldwide, connecting vehicle sellers with over 750,000 buyers in more than 190 countries. We are committed to providing an unmatched experience through our people, processes, and technology. The Customer Service Representative (CSR) delivers exceptional service to both internal and external customers. This role requires a thorough understanding of Copart practices to offer solutions and facilitate a unique customer service experience. The primary function is to obtain the release of vehicles from locations such as body shops, other facilities, and residences. The CSR also performs other office support functions as needed and serves as the initial point of contact for many customers, representing the company professionally. The position may expand to include chat and email customer support. Responsibilities include answering and making calls professionally, focusing on call resolution, utilizing company resources to gather information, and offering solutions to meet customer needs. Performance is measured on call quality, including knowledge, professionalism, and timeliness of follow-up calls. Other duties may be assigned.
Requirements
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving skills
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
Nice To Haves
- One year of office support experience in a customer service role preferred
- Bilingual skills a plus
- Occasional overtime as needed
Responsibilities
- Obtain the release of vehicles from body shops, residences, and other locations.
- Provide exceptional customer service to internal and external customers.
- Answer and place calls in a professional manner.
- Focus on call resolution and use company resources to gather information and offer solutions.
- Perform other office support functions as needed.
- Potentially expand to include Chat and Email Customer Support.
Benefits
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program
- 10 Vacation days per year
- 7 Paid Company Holidays
- Life and AD&D Insurance
- Many other employee benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
