Customer Service

ibex•San Antonio, TX

21h

About The Position

Jumpstart Your Career with Ibex! Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you. As a Customer Service Representative, you’ll play a vital role in helping individuals get to their medical appointments. You'll schedule rides, coordinate logistics, and ensure each customer’s journey is as smooth and stress-free as possible. This is more than a job - it’s a chance to make a real impact every day.

Requirements

Empathy, patience, and a genuine desire to help others
Clear and confident phone etiquette
Strong problem-solving and decision-making abilities
Proficiency in Microsoft Word, Excel, and Outlook
Comfort navigating multiple computer systems and using keyboard shortcuts
Ability to work independently or as part of a team in a fast-paced environment
Reliable attendance and ability to work full-time
Must be 18 years of age or older
High School Graduate or General Education Degree (GED)

Nice To Haves

Previous call center or customer service experience preferred, but not required

Responsibilities

Schedule transportation and dispatch trips
Assist in coordination of mass transportation when needed
Administer trips for volunteer/ independent drivers and mileage reimbursement program
Works closely with transportation providers and health care facilities to resolve problems
Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
Responsible for daily communication with transportation providers
Ensures accurate trip data input to minimize errors and delays in timelines