Customer Service Representative 4

S R International • Phoenix, AZ

3d • Onsite

About The Position

This position is responsible for interacting and assisting customers with vehicle repair needs, interpreting information, discussing work performed with the customer, mileage verification, data entry, resolving customer complaints, scheduling vehicles for preventative maintenance service, warranty work and commercial repairs and service. Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO. HireRight must be used for Background Checks and Drug Screenings. Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made.

Requirements

• Automotive and fleet maintenance operation environment experience
• Customer service experience specifically responding to customer inquiries and complaints
• Resumes must specify the current location of the candidate
• Candidates must be local at time of submission
• Candidates must be available for in person interviews within 1 week of the posting close date
• Candidates must be able to start within 2 weeks of an offer being made

Responsibilities

• Interacting and assisting customers with vehicle repair needs
• Interpreting information
• Discussing work performed with the customer
• Mileage verification
• Data entry
• Resolving customer complaints
• Scheduling vehicles for preventative maintenance service, warranty work and commercial repairs and service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed