Customer Service Representative

UNICORR•Bensalem Township, PA

20d•Onsite

About The Position

The Customer Service Representative is an extension of the sales team and will be responsible for supporting assigned customer accounts. The representative must assist sales by maintaining accounts and developing strong customer relationships to support and promote current and future business opportunities. The representative must uphold the very highest level of professionalism and customer service.

Requirements

A minimum of an Associate's degree (A. A.) or equivalent from two-year college or technical school is required.
Customer Service and inside sales management experience
Work experience up to three years in a manufacturing/production environment
Strong computer skills, specifically in MS Office (Outlook, Word, Excel)

Nice To Haves

A Bachelor’s degree is preferred
Corrugated/Packaging experience preferred, but not required

Responsibilities

Overseeing and managing customer accounts
Primary contact for outside sales representatives
Internal and external phone contact with customers, vendors and outside sales representatives
Obtaining quotes and order entry for customers
Responsible for direct quoting of customer jobs
Provides prompt responses and follow up to customer inquiries for pricing, delivery, and complaints
Responsible for purchasing materials and inventory management
Work directly with production, scheduling and shipping/receiving departments internally and externally to meet customer's expectations for pricing, delivery, and quality
Maintain a positive work atmosphere by behaving and communicating in a manner that gets along with customers, vendors, co-workers, supervisors/managers, and salespeople
Additional activities to facilitate excellent customer relationships and support effective manufacturing and shipping operations