Customer Service Representative

U-Haul•Mooresville, NC

16h•Onsite

About The Position

U-Haul is seeking a friendly, motivated Customer Service Representative to provide customer assistance and help maintain equipment at a U-Haul center. The role involves serving customers, using technology to dispatch and return equipment, and completing equipment inspections and maintenance. On-the-job education is provided, including opportunities to obtain propane-filling and forklift certifications. Employees participate in ongoing education through U-Haul University. The required schedule is Friday and Saturday from 12 p.m. to 8 p.m. and Sunday from 9 a.m. to 5 p.m.; the posting says this is the only schedule currently being sought. Applicants must be legally authorized to work in the United States without employer sponsorship. U-Haul states that it does not hire or re-hire nicotine users in specified states, which do not include North Carolina.

Requirements

Valid driver’s license and ability to maintain a good driving record.
High school diploma or equivalent.
Must be legally authorized to work without employer sponsorship.
Must be available to work Friday and Saturday from 12 p.m. to 8 p.m. and Sunday from 9 a.m. to 5 p.m.

Responsibilities

Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot, including checking fluid levels.
Answer customer questions and explain products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane; certification is offered by U-Haul after employment.
Drive a forklift; certification is offered by U-Haul after employment.
Participate in ongoing education through U-Haul University.
Perform other duties as assigned.

Benefits

$100 hiring bonus.
$300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program at retail stores.
Mindset App reimbursement.
Gym reimbursement program.
Health insurance and prescription plans, if eligible.
Paid holidays, vacation, and sick days, if eligible.
Life insurance.
MetLaw legal program.
MetLife auto and home insurance.
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
401(k) Savings Plan.
Employee Stock Ownership Plan (ESOP).
24-hour physician available for kids.
Dental and vision plans.
Business travel insurance.
You Matter EAP.
LifeLock Identity Theft Protection.
Critical Illness/Group Accident Insurance.
Dave Ramsey’s SmartDollar Program.
Career stability and opportunities for advancement.
Paid hands-on working interviews.