Customer Service Representative
Auto Air Export, Inc.•Irving, TX
About The Position
We are seeking a customer-focused and detail-oriented Customer Service & Sales Support Specialist to support customers, sales, purchasing, and internal teams. This role manages customer orders, product inquiries, account maintenance, sales support, and Business Central system assistance.
Requirements
- Strong communication, organization, and problem-solving skills.
- Ability to multitask and work effectively with customers and internal teams.
- Strong computer skills
Nice To Haves
- Customer service, sales support, or related experience preferred.
- Experience with Microsoft Dynamics 365 Business Central is a plus.
- Experience with ERP systems, EDI, inventory, or technical product support is a plus.
Responsibilities
- Process quotes and orders by phone, email, and online portals.
- Check pricing, product availability, backorders, and ETAs.
- Build strong customer relationships and resolve customer concerns.
- Provide product and technical support, including part cross-referencing and application assistance.
- Support inside and outside sales teams with customer inquiries, promotions, reports, forecasts, and pricing.
- Work with Purchasing to address inventory shortages and customer forecasts.
- Coordinate with Shipping, Warehouse, Accounting, IT, and other departments to ensure orders are processed accurately and on time.
- Process RMAs, credit memos, SSRs, and Certificates of Compliance as needed.
- Maintain customer accounts, contacts, portals, and part information.
- Assist with EDI issues and Business Central (BC) testing, troubleshooting, and training.
- Support customer collections and other team needs as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
