Customer Service Representative

Liaison International • Lebanon, PA

1d • Onsite

About The Position

At Liaison, we’ve helped higher education institutions build better, more diverse classes for three decades. You may recognize us as the company behind the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot. Everything we do is focused on taking that proven success and expanding its scope and scale. Over 31,000 programs on more than 1,000 campuses see us as a forward-thinking partner integral to meeting their total enrollment goals — and we’re building the data- and mission-driven team that will reinforce our role for decades to come. Liaison International is a rapidly growing Information Technology company that is the leading provider of centralized and non-centralized enrollment systems of applicants in the health professions, colleges and universities. Each year we process over two million applications, supporting software solutions for every stage of applying from student recruitment to managing admissions. In Customer Service, we help applicants with any questions or problems they have with our Central Application Service (CAS) via phone, email and chat. We are a work hard play hard environment. We are geared towards helping where it really matters. In return we expect that our employees to bring a strong work ethic and focus on job knowledge, productivity and quality of work.

Requirements

• Bachelor's degree strongly preferred
• 2-4 years in a customer service role
• Demonstrated experience with MS Office Suite and web-based information sources
• Strong interpersonal, written, and verbal communication skills
• Demonstrated attention to detail while meeting/exceeding daily expectations for quality and quantity
• Ability to advocate for applicants and clients
• Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi-product environment
• Demonstrated ability to learn quickly between different roles and new responsibilities
• Understanding of admissions and application process a positive
• Reliable transportation to the office

Responsibilities

• Responds to inbound inquiries and concerns of applicants via telephone, chat, or e-mail in a fast-paced, call center environment.
• Maintain accurate records of call data in CRM system
• Meets quantitative and qualitative standards as set by department
• Troubleshoots potential problems with web-based applications including application status, completion updates, and billing inquiries

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level