Customer Service Representative

Waste Connections•Vancouver, WA

19d•$22 - $25•Onsite

About The Position

Waste Connections is looking for a high energy & positive minded Customer Service Representative to join their team in Vancouver, Washington. This is an IN-PERSON position, not remote or hybrid. The schedule is Monday – Friday, 8:00 AM - 5:00 PM. The starting rate of pay is $21.50/Hour. As a member of their world class team of Customer Service Reps, you will feel like you’re a part of something bigger than yourself. Their team works together towards a common goal, making their Customer Service the best in the industry! This position is at their Vancouver, WA location.

Requirements

Ability to read, write, comprehend, and communicate in English.
Minimum of 2-years of Customer Service experience in a high call volume atmosphere.
Typing and 10-key skills are required.
Minimum typing speed of 35 WPM REQUIRED.
Must have excellent organization and communication skills.
Ability to analyze and solve problems, gather data, compile information, and prepare reports.

Nice To Haves

High school diploma or equivalent preferred.
Proficient experience with MS Word, Excel, and Email preferred.

Responsibilities

Work in conjunction with other departments to resolve customer disputes & demonstrate ability to become proficient in the use of proprietary operational systems.
Interview customers and record information into computer for customer service, talk with customers by phone and in person, receive orders for installation, discontinuance, or change in service.
Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders.
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Deliver services to customers in a manner that promotes goodwill.
Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
Ability to work in a fast paced, cooperative, high call volume environment with very detailed expectations. Average call volume is 35-45 calls/shift.
Solicit sale of new or additional services.
Assist in other areas as needed.