Customer Service Representative - Non Degreed

TEKsystems•Grand Prairie, TX

1d•$19 - $20•Onsite

About The Position

This role involves multiple departments, including Customer Accounts Representative and Customer Care Representative. The Customer Accounts Representative position focuses on light collections, contacting customers who are 1-29 days past due on payments, collecting credit card information, assisting with auto-pay setup, and password resets. Heavier collections activities are handled by a different department. The Customer Care Representative role involves answering incoming calls from Honda/Acura customers needing assistance with their accounts, payments, information, title requests, payment options, and website login issues. The Title Associate in CS Support requires a customer service focus, critical thinking, problem-solving skills, effective communication (handling 10-20 inbound/outbound calls daily), technical acumen with a high level of detail and organization, and a results-oriented approach with minimal supervision.

Requirements

Customer service skills
Call center experience
Customer support skills
High level of detail and organization
Works well in a team
Works with minimal supervision

Nice To Haves

Dealership administrative or finance experience
Title administrative / lien perfection experience/property tax/insurance experience
DMV experience
Audit experience

Responsibilities

Calling customers who have missed one payment (1-29 days past due).
Collecting credit card information.
Assisting customers with auto-pay setup or password resets.
Answering incoming calls from customers needing assistance with their account, payment, information, title request, payment options, or website login.
Handling 10-20 inbound and outbound calls to customers, dealers, and DMV.
Identifying solutions and acting to resolve customer issues.
Communicating effectively within a team.
Spotting trends and sharing them with leadership.