Customer Service Representative (Concierge)

FERGUSON•Tampa, FL

5d•$15 - $22•Onsite

About The Position

Ferguson is looking for a Customer Service Representative to join their Concierge team. This role involves a variety of administrative and staff functions, including reception, mailroom services, sales agent support, conference management, administrative support, and secretarial services. Ferguson, a Fortune 500 company, has been a supplier of quality supplies since 1953 and aims to make customers' complex projects simple, successful, and sustainable. The company has approximately 36,000 associates across 1,700 locations and emphasizes building a meaningful career and a community of proud associates.

Requirements

Strong written and verbal communication skills with ability to communicate across all levels of the organization
Ability to handle a fast-paced call center environment
Be well organized, detailed, and have time-management skills
Display a high level of integrity and professionalism
Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel

Responsibilities

Receive inbound phone calls and dispatch calls to the appropriate department
Resolve customer problems and refers problems to appropriate department when appropriate
Perform other routine administrative activities per the organization’s established procedures which may include answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory
Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases
Respond to, or redirect routine inquiries from external/internal sources about the organization, it’s activities, or processes so callers/visitors are answered promptly and accurately
Participate in meetings and communicate any concerns to management
Make sure to follow all policies, rules, regulations, and procedures
Perform other duties or functions as requested by management