Customer Service Representative (Concierge)

Ferguson Enterprises • Tampa, FL

4d • Onsite

About The Position

Ferguson, a Fortune 500 company, is looking for a Customer Service Representative to join their Concierge team. This role involves a variety of administrative and staff functions, including reception, mailroom services, sales agent support, conference management, administrative support services, and secretarial services. Ferguson has approximately 36,000 associates across 1,700 locations and is committed to building a community of proud associates who operate with a shared purpose of building something meaningful.

Requirements

• Strong written and verbal communication skills with ability to communicate across all levels of the organization
• Ability to handle a fast-paced call center environment
• Be well organized, detailed, and have time-management skills
• Display a high level of integrity and professionalism
• Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel

Responsibilities

• Receive inbound phone calls and dispatch calls to the appropriate department
• Resolve customer problems and refers problems to appropriate department when appropriate
• Perform other routine administrative activities per the organization’s established procedures which may include answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory
• Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases
• Respond to, or redirect routine inquiries from external/internal sources about the organization, it’s activities, or processes so callers/visitors are answered promptly and accurately
• Participate in meetings and communicate any concerns to management
• Make sure to follow all policies, rules, regulations, and procedures
• Perform other duties or functions as requested by management

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed