Customer Service Representative
About The Position
This position is overall responsible for the accurate and timely handling of large amounts of data pertaining to the Vital Records for those citizens with connections to the State of Indiana. This position involves research for problem solving and interaction with, including, but not limited to, citizens, family members, attorneys, placement agencies, government agencies, and local health departments in assuring accurate records are being issued to those qualified to receive information they are requesting from the state relative to birth, death and marriage certificates.
Requirements
- General knowledge of the program area.
- Basic knowledge of the rules and regulations pertaining to the assigned program area and its affects upon other agency operations.
- Ability to gather and compile program materials.
- Ability to communicate effectively.
- Ability to operate effectively in a group decision-making process.
- Tact in dealing with other agency personnel and the public.
- Basic knowledge of accounting principles.
- Individuals should have the ability to perform essential functions with or without reasonable accommodation.
Nice To Haves
- A degree is not required.
Responsibilities
- Compile information relative to the assigned program area.
- Coordinate correspondence for information requests.
- Organize and maintain current and historical files related to the program.
- Organize program reports, applications, and maintain consultative services.
- Maintain and organize program assets.
- Prepare all program related training materials.
Benefits
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
